bdbet's Privacy Policy

Introduction and Scope

bdbet (referred to hereinafter as "we", "our", or "the platform") is committed to protecting the privacy of its users ("you", "user"). This Privacy Policy describes what information we collect, how we use it, how long we retain it, and under what circumstances we share it with third parties.

This policy applies to bdbet's website, mobile application, and all related services. By using our services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

This privacy policy is an integral part of our Terms and Conditions. Please read both documents together — reading one without the other is not sufficient. In the event of any conflict, this policy takes precedence on matters relating to privacy.

What Information We Collect

bdbet collects various types of information. This information comes from two main sources: (a) what you provide directly, and (b) what is collected automatically while you use the platform.

2.1 Information You Provide

During registration and account management, we collect the following information:

• Full name and date of birth (for age verification — minimum age 21+)
• Email address and mobile number
• Residential address and nationality
• National ID or passport number (for identity verification)
• Preferred language and preferred contact method

2.2 Transaction Information

During deposits and withdrawals, we collect:

• Payment method (bKash, Nagad, Rocket, bank transfer)
• Transaction amount, date, and time
• Mobile banking number or partial bank account details (the full number is never stored)

2.3 Automatically Collected Information

Purpose of Data Use

bdbet uses your information only for specific, legitimate, and clearly defined purposes. Those purposes are described in detail below:

3.1 Account Management and Verification

Verifying your identity after registration is mandatory for us. Age is verified through a national ID or passport — this ensures that only those aged 21 or above can participate on the platform.

3.2 Transaction Processing

Payment information is used to correctly process your deposit and withdrawal requests. Through bdbet, the minimum deposit is ৳500 and the minimum withdrawal is ৳800.

3.3 Security and Fraud Prevention

IP addresses, device information, and activity logs are analysed to prevent unauthorised account access, attempts to create multiple accounts, and financial fraud. SSL encryption keeps every one of your transactions secure.

3.4 Customer Support

Our 24/7 live chat and email support team uses your information to resolve your issues. This service is available in both Bengali and English.

3.5 Responsible Gaming Monitoring

Your gaming patterns are analysed to identify signs of excessive play. In line with the responsible gaming policy, users may be warned or given the option to set limits where necessary.

3.6 Promotional Communications

If you agree to receive bonus offers and promotional updates, we send them via email or SMS. You may withdraw this consent at any time.

Data Sharing and Disclosure

bdbet never sells your personal information or shares it with any advertising network. However, information may be disclosed in certain specific situations:

4.1 Service Providers

We work with trusted third parties for payment processing, identity verification, and technical support. These organisations receive only the minimum information necessary to carry out their specific tasks and are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

Information may be provided in response to a court order, a lawful request from an investigating authority, or a legal demand from a government body. In such cases, we provide only the information legally required.

4.3 Business Restructuring

Information may be transferred in the event of a change in ownership or merger of bdbet. However, any new operator will be legally bound to comply with the terms of this policy.

4.4 With Your Consent

Outside the reasons listed above, your prior consent will be obtained before sharing your information with any third party for any other purpose.

Cookies and Tracking Technology

bdbet's website and app use cookies and similar technologies. These are small data files stored on your device that make your experience more personalised.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security — disabling these will prevent the platform from working properly.
• Functional cookies: Remember your language preferences and interface settings.
• Analytics cookies: Used to understand which parts of the site are used most — they do not identify you personally.

5.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling essential cookies may affect some login and payment-related features.

Data Retention and Deletion

We keep your information only for as long as necessary. All information is maintained while your account is active. Even after an account is closed, some information may be retained for a set period due to legal obligations.

6.1 Retention Periods

6.2 Data Deletion Requests

Requests to delete information that falls outside legal obligations can be made through our support team. We will respond within 30 working days of receiving the request.

Your Rights

As a user of the bdbet platform, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your information where there is no legal obligation to retain it.
• Right to Restrict Processing: The right to request that your information not be used for a specific purpose.
• Right to Data Portability: The right to receive a copy of your information in a machine-readable format.
• Right to Object: The right to object to promotional communications or automated decision-making.

To exercise these rights, please contact our support team. We will respond as promptly as possible after verifying your identity.

Minors and Age Restrictions

All bdbet services are exclusively for those aged 21 or above. Information from any person under 21 is not knowingly collected. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

If, as a parent or guardian, you suspect that a minor is using our platform, please notify our support team immediately. We will take swift action.

Security Measures

To keep your information secure, bdbet applies both technical and organisational security measures:

• SSL/TLS encryption — all data transmission takes place through encrypted channels
• Sensitive information stored in databases is kept in encrypted form
• Two-factor verification (OTP) for account access
• Automated monitoring to detect unusual login activity
• Data access is restricted to only those staff members who require it
• Regular security assessments and updates to security measures

However, it is not possible to make data transmission over the internet completely secure. We provide the highest level of protection we can, but we advise you never to share your account password with anyone. To learn more about your account security, you can read our FAQ.

Changes to Policy

bdbet reserves the right to amend and update this privacy policy as needed. If significant changes are made, we will notify you via your registered email or through a platform notification.

Continued use of the platform after changes will be taken to mean that you have accepted the updated policy. We therefore recommend reviewing this page regularly.

For any questions or concerns regarding this policy, you can find contact details on our About bdbet page, or contact the support team directly.